Terms & Conditions
Last Updated: 17 February 2026
Welcome to Voxxy Creative Lab (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website at voxxycreativelab.com (the “Site”), the purchase and use of our digital products, and the engagement of our professional services. By accessing the Site, purchasing any product, or engaging our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms in full. If you do not agree, you must not use the Site or purchase any products or services.
Please read these Terms carefully. They contain important information about your rights, obligations, and the limitations of our liability.
1. About Voxxy Creative Lab
Voxxy Creative Lab is a performance marketing analytics and tracking solutions company registered in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For any questions regarding these Terms, contact us at hello@voxxycreativelab.com.
2. Definitions
“Digital Products” refers to all downloadable items, templates, scripts, tracking architectures, frameworks, and configuration files made available for purchase through the Site, including but not limited to GTM Templates, Full Tracking Architectures, and Custom Solutions & Scripts.
“Services” refers to all professional consulting, implementation, and managed services offered by Voxxy Creative Lab, including but not limited to server-side tracking setup, analytics configuration, conversion tracking, ad platform integration, and campaign management.
“License” refers to the non-exclusive, non-transferable right to use a Digital Product as described in Section 7 of these Terms.
“Deliverables” refers to any work product, configuration, documentation, or output created by Voxxy Creative Lab in the course of providing Services to a Customer.
3. Eligibility
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Site and purchase products or services. By placing an order or engaging our services, you represent and warrant that
you meet these requirements. If you are purchasing on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
4. Account Registration
To purchase Digital Products, you may be required to create an account on the Site. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. Voxxy Creative Lab reserves the right to suspend or terminate any account that we reasonably believe contains inaccurate information or has been used in violation of these Terms.
5. Digital Products — Orders and Delivery 5.1 Product Descriptions
We make every effort to ensure that product descriptions, features, and specifications listed on the Site are accurate. However, we do not warrant that product descriptions are error-free, complete, or current. If a Digital Product you receive does not substantially match its description, your sole remedy is set out in Section 6 below.
5.2 Pricing
All prices are displayed in the currency indicated on the Site and are exclusive of applicable taxes unless stated otherwise. We reserve the right to change pricing at any time without prior notice, but price changes will not affect orders that have already been confirmed.
5.3 Payment
Payment is processed at the time of purchase through our third-party payment processors (currently Stripe and/or PayPal). By submitting your payment information, you represent that you are authorized to use the payment method provided. We do not store your full payment card details on our servers.
5.4 Delivery
Digital Products are delivered electronically. Upon successful payment, you will receive access to download the purchased product(s) via your account dashboard and/or a download link sent to the email address associated with your order. Download links are subject to expiration and download limits as specified at the time of purchase. It is your responsibility to download and securely store the product files within the allowed timeframe.
5.5 Order Confirmation
Each order will be confirmed via email. This confirmation constitutes our acceptance of your order and forms a binding agreement between you and Voxxy Creative Lab for the item(s) you purchased.
6. Refund Policy for Digital Products
Due to the nature of digital products, all sales are generally final. Once a Digital Product has been downloaded or the download link has been accessed, no refund will be issued.
Exceptions. We will consider a refund request if:
(a) The product file is corrupted, incomplete, or materially defective, and we are unable to provide a working
replacement within a reasonable timeframe.
(b) You were charged more than once for the same product due to a technical error.
(c) The product is materially different from its description on the Site and does not perform as advertised.
Refund requests must be submitted within 14 days of purchase by contacting hello@voxxycreativelab.com with your order number and a description of the issue. We will review each request on a case-by-case basis and respond within 10 business days.
EU Consumer Rights. If you are a consumer located in the European Union, you acknowledge that by purchasing and downloading a Digital Product, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) once the download has begun. This consent will be requested at the point of purchase.
7. License and Intellectual Property 7.1 License Grant
Upon completed purchase, Voxxy Creative Lab grants you a limited, non-exclusive, non-transferable, non- sublicensable license to use the purchased Digital Product for your own business operations or, where applicable, for implementation on behalf of your clients, subject to the restrictions below.
7.2 Permitted Use
You may: (a) install, configure, and use the Digital Product within your own Google Tag Manager containers, analytics platforms, or other applicable environments; (b) modify or adapt the Digital Product for your internal business needs or for client implementations; (c) use the Digital Product across multiple projects or client accounts owned or managed by you or your organization.
7.3 Restrictions
You may NOT: (a) resell, redistribute, sublicense, share, or make the Digital Product available to third parties as
a standalone product, whether for free or for a fee; (b) publish, upload, or distribute the Digital Product (in whole or in part) on any marketplace, repository, forum, or public platform; (c) claim authorship or ownership of the Digital Product; (d) use the Digital Product to create a competing product or service that replicates its core functionality for commercial distribution; (e) remove or alter any proprietary notices, branding, or attribution included in the Digital Product.
7.4 Ownership
All Digital Products, including their underlying code, structure, design, documentation, and any associated intellectual property rights, remain the exclusive property of Voxxy Creative Lab. This License does not constitute a transfer of ownership. All rights not expressly granted herein are reserved.
7.5 Enforcement
Any use of Digital Products outside the scope of this License constitutes a material breach of these Terms. Voxxy Creative Lab reserves the right to revoke your License, restrict access to your downloads, and pursue any available legal remedies, including claims for damages and injunctive relief.
8. Professional Services
8.1 Scope of Services
The scope, deliverables, timelines, and fees for any professional services engagement will be defined in a separate Statement of Work (“SOW”), proposal, or service agreement between you and Voxxy Creative Lab. In the event of any conflict between such documents and these Terms, the specific service agreement shall prevail with respect to the scope and delivery of those services. In contrast, these Terms shall govern all other matters.
8.2 Client Responsibilities
You agree to provide timely access to all platforms, accounts, data, and information reasonably required for us to perform the agreed services. Delays caused by your failure to provide access or information may result in adjusted timelines and, where applicable, additional fees.
8.3 Service Deliverables
Unless otherwise agreed in writing, all custom work, configurations, and deliverables created as part of a services engagement are owned by Voxxy Creative Lab until full payment has been received. Upon receipt of full payment, ownership of custom deliverables transfers to you, except for any pre-existing intellectual property, proprietary tools, frameworks, or methodologies belonging to Voxxy Creative Lab, which remain our property. We retain the right to reuse general knowledge, techniques, and non-confidential methodologies gained during any engagement.
8.4 Service Fees and Payment Terms
Payment terms for professional services will be outlined in the applicable SOW or service agreement. Unless otherwise agreed, invoices are due within 14 days of issuance. Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
9. Warranties and Disclaimers 9.1 Digital Products
Digital Products are provided “as is” and “as available.” While we strive to ensure that our products are functional, accurate, and of high quality, Voxxy Creative Lab does not warrant that any Digital Product will be error-free, uninterrupted, or compatible with every third-party platform, tool, or environment. Tracking technologies, advertising platforms, and browser behaviors change frequently, and products may require updates or modifications after purchase.
9.2 No Guarantee of Results
Voxxy Creative Lab makes no guarantees regarding specific business outcomes, conversion rates, improvements in data accuracy, or return on investment resulting from the use of our Digital Products or Services. Results depend on numerous factors beyond our control, including but not limited to your technical environment, implementation quality, advertising spend, market conditions, and third-party platform policies.
9.3 General Disclaimer
To the maximum extent permitted by applicable law, Voxxy Creative Lab disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
(a) Voxxy Creative Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of or inability to use any Digital Product or Service, even if we have been advised of the possibility of such damages.
(b) Our total aggregate liability for any claims arising under or in connection with these Terms, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the total amount you paid to Voxxy Creative Lab for the specific product or service giving rise to the claim in the twelve (12) months preceding the event.
(c) Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law (including, for EU consumers, mandatory consumer protection rights).
11. Indemnification
You agree to indemnify, defend, and hold harmless Voxxy Creative Lab, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of any Digital Product or Service; (c) your violation of any applicable law or regulation; (d) your infringement of any third- party rights through your use or modification of our products; or (e) any claim by a third party related to your use of our products or services in a manner not authorized by these Terms.
12. Data Privacy and Compliance 12.1 Your Data
Our collection and processing of your personal data in connection with the Site and your purchases is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Site and purchasing products, you acknowledge that you have read and understood our Privacy Policy.
12.2 Compliance with Data Protection Laws
Many of our Digital Products involve tracking, analytics, and data collection technologies. You are solely responsible for ensuring that your implementation and use of any Digital Product complies with all applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK Data Protection Act 2018, the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), and any other applicable regional or national privacy legislation. Voxxy Creative Lab provides tools and frameworks, but we are not responsible for how you deploy or configure them in relation to your end users’ data.
12.3 Consent Management
Where our products include consent management functionality (such as the Consent Banner Framework), it is your responsibility to configure the consent mechanisms appropriately for your jurisdiction, obtain legally valid consent from your end users where required, and ensure ongoing compliance. Our products are designed to support compliance, but do not guarantee it, as compliance depends on your specific implementation and legal requirements.
13. Third-Party Platforms and Integrations
Our Digital Products and Services may interface with, rely upon, or integrate with third-party platforms, including but not limited to Google Tag Manager, Google Analytics, Google Ads, Meta (Facebook), TikTok, Calendly, Wistia, ElevenLabs, WhatsApp, BigQuery, Looker Studio, CookieBot, and various CRM systems. Voxxy Creative Lab is not affiliated with, endorsed by, or responsible for any third-party platform. Changes made by third-party providers to their platforms, APIs, terms of service, or policies may affect the functionality of our products. We are not liable for any disruption, loss of functionality, or incompatibility caused by such third-party changes.
14. Technical Support
Unless otherwise specified in a product description or separate service agreement, Digital Products are sold without ongoing technical support. We may, at our discretion, offer support via email or other channels, but this does not create an obligation to provide continued maintenance or updates. Where support packages or update subscriptions are offered, the applicable terms will be outlined at the point of purchase.
15. Updates and Modifications to Products
Voxxy Creative Lab may, but is not obligated to, release updates, patches, or new versions of Digital Products. Any updates made available will be accessible through your account. We are under no obligation to provide updates to address changes in third-party platforms, browser technologies, or regulatory requirements.
16. Termination
16.1 By You
You may stop using the Site and our products at any time. Account deletion requests can be submitted to hello@voxxycreativelab.com.
16.2 By Us
We reserve the right to suspend or terminate your account and revoke your License to any Digital Product if: (a) you breach any provision of these Terms; (b) we reasonably believe your account has been used for fraudulent or unauthorized activity; (c) you engage in any conduct that damages or could damage our reputation or business interests; or (d) we are required to do so by law.
16.3 Effect of Termination
Upon termination, your License to use Digital Products is immediately revoked. Sections that by their nature are intended to survive termination shall survive, including but not limited to Sections 7 (License and Intellectual Property), 9 (Warranties and Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Data Privacy), and 18 (Governing Law).
17. Changes to These Terms
Voxxy Creative Lab reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site or any Digital Product after changes have been posted constitutes your acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify registered users via email.
18. Governing Law and Dispute Resolution 18.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
18.2 Jurisdiction
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer located in the European Union, you retain the right to bring proceedings in the courts of your country of residence in accordance with applicable mandatory consumer protection laws.
18.3 EU Consumer Dispute Resolution
If you are a consumer located in the European Union, you may also be entitled to use the European Commission’s Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr. We are not obligated to participate in alternative dispute resolution proceedings, but we will consider requests in good faith.
18.4 US Customers
If you are located in the United States, you agree that any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA), except where prohibited by law. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.
19. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy and any applicable SOW or service agreement, constitute the entire agreement between you and Voxxy Creative Lab regarding the subject matter herein and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
Waiver. No failure or delay by Voxxy Creative Lab in exercising any right or remedy shall constitute a waiver of that right or remedy. A waiver of any provision shall not be construed as a waiver of any other provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Voxxy Creative Lab may assign its rights and obligations without restriction.
Force Majeure. Voxxy Creative Lab shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, cyberattacks, pandemics, or third-party platform failures.
Notices. All notices to Voxxy Creative Lab should be sent to hello@voxxycreativelab.com. Notices to you will be sent to the email address associated with your account.
20. Contact Us
If you have questions or concerns about these Terms, please get in touch with us:
Voxxy Creative Lab 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@voxxycreativelab.com
Phone: +31 6 38281870